Because we can't ensure the item you purchased will still be in stock in your desired size or style by the time your returned items come back to us, EXCHANGES CAN BE MADE FOR ANOTHER ITEM(S), AND YOU ALWAYS HAVE THE OPTION TO RECEIVE A STORE CREDIT IN ACCORDANCE WITH THE BELOW TERMS.
- ITEMS MUST BE RETURNED WITHIN 14 DAYS OF THE DELIVERY DATE.
- ITEMS MUST HAVE ORIGINAL TAGS ATTACHED, BE UNWORN, UNWASHED, AND WITHOUT DAMAGES.
- ITEMS MUST BE FREE OF STAINS, ODOR, MAKEUP, DEODORANT, OR ANY SIGNS OF WEAR.
- FINAL SALE ITEMS CANNOT BE RETURNED.
- ALL RETURNS ARE REFUNDED VIA STORE CREDIT IN THE FORM OF A DRAPED GEMZ E-GIFT CARD.
- RETURNS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER YOUR ITEM(S) ARE RECEIVED BY US.
- DRAPED GEMZ DOES NOT PROVIDE PRE-PAID RETURN LABELS; YOU WILL BE RESPONSIBLE FOR COVERING THE RETURN SHIPPING COSTS.
- DAMAGED, DEFECTIVE, OR INCORRECT ITEMS MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
- RETURN PACKAGES MUST INCLUDE A COMPLETED RETURN REQUEST FORM AND ORIGINAL PACKING SLIP TO ENSURE PROCESSING. (Note: If the return request form is not filled out correctly, your return may experience delays in processing.)
FINAL SALE ITEMS
All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit. Bodysuits, swimwear and undergarments are also considered Final Sale and non-returnable.
DEFECTIVE, INCORRECT, OR MISSING ITEMS
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 48 hours of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
RETURNED TO SENDER & REFUSED PACKAGES
A RESHIPPING FEE WILL BE CHARGED ON ORDERS THAT ARE REFUSED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO AN "UN-DELIVERABLE" ADDRESS (an address that is invalid or missing information). Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Draped Gemz does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
HOW TO RETURN BY MAIL
Complete a returns request form and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.
Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply state your return reason on the packing slip.
All items must be returned in original condition with tags attached. All items must be unworn, unaltered and unwashed.
RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. All return shipping charges must be prepaid. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages. Without proof of receipt and delivery, DRAPED GEMZ will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a DRAPED GEMZ E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away! Your E-Gift Card covers the purchase price of each item and tax, if applicable. Draped Gemz does not issue store credit for the original shipping charges. ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE.
***ANY PACKAGES RETURNED WITHOUT AN EXCHANGE REQUEST WILL BE DENIED, AND WILL PROLONG THE EXCHANGE***
SEND YOUR RETURN(S) TO:
PO BOX 751703
Memphis, Tn 38175